Tuesday, 15 July 2014

The National Police Service Strategy

Part 2: The Vision & Mission
“To provide quality police service to meet the expectation of our customers; by upholding the rule of law and creating and maintaining strong community partnerships for a conducive social, economic and political development of Kenya.”

The police service mission Statement is clear about the business strategy. It says what they do or intend to do, that is providing quality service to customers. It mentions how, by upholding rule of law and developing partnerships with the community, why? In order to facilitate a conducive environment in for the country’s development. But what really does this all mean on the shop floor level?
  1. Quality service requires a measurement of the value of the service that has to be met consistently so as to be said to be providing quality output. The value being measured on the other hand is largely determined for us by the mission statement, which declares the police are focused on meeting the expectation of their customers. Therefore every officer must work to achieve this.  In drilling deeper we must ask who are the police’s customers? We could break down different segments of Kenyan society but without time or patience to do so let’s say these will include all Kenyan citizens who through the constitution and the various laws have contracted the police service to protect them from all crimes being committed within the country another category of people who expect the same protection will include all visitors to the country either staying or even just passing through. Of course this should be broken down by each department and unit within the service so that they are clear who specifically within this broad definition of customers they actually serve. It is apparent that the Anti Stock Theft Unit [ASTU] will have cattle herders as primary customers and what it takes to stop rustlers as their primary quality delivery. On the other hand Airport Police Unit [KAPU] has security at the airport as their primary concern and passengers, staff and aviation operations as their customers. Further still at the airport smaller detachments within KAPU will have different primary roles others will be responsible for cargo areas other for passenger terminals yet others in specialized areas like the anti narcotics team or the explosives ordinance disposal personnel or the K9 unit. This breaking down of function should be carried out to the single officer point so that each individual officer is clear in his/ her mind what exactly is expected of them in the delivery of the promise/ mission. These could be set out detailing the individual’s specific task and the proposed measurement of its achievement. For example in the case of an officer in-charge of investigations the SPECIFIED TASK: Ensure close cooperation with internal and external stakeholders in conducting investigations. The MEASUREMENT for this may say something like: undertake case/ incident review meetings with three internal and five external customers quarterly. All the tasks given that officer will have to be agreed between him/ herself and their commanding officer so that the doer has ownership and the supervisor ensures alignment of his team with the unit/ organization’s mission. This way that officer is clear on what they have to do in order to deliver their part in quality service to the customer.
  2. According to the mission in order to meet the customers’ expectation each task must do 1 of 2 things, uphold the rule of law or establish strong community relationship. In upholding law the broad understanding must include preventative measures against the likelihood of all crimes including terrorism and economic crimes like corruption among others. There must also be quick [timely] and effective counter measures in the event of a breech in law so as to stop its escalation and minimize negative impact to customers. Finally there must be a process of inquiry into cases that provides constant assurance for redress to victims. For example with the recent dissatisfaction in prosecution of terrorism cases the police service’s prosecution office should by now have discussed with stakeholders like the judiciary, investigators in the Anti Terrorist Police Unit [ATPU]  and General Service Unit [GSU] among others on how best to secure effective prosecution of suspects. Issues of acceptable evidence including from intelligence sources could be agreed upon with the judiciary to ensure when perpetrators are brought no loopholes for their quick release are given. Finally, finally a world class police service will be open to authorized research on means of improving their law keeping; they will measure review and improve performance in every type of breech of law to ensure they are meeting their promise to uphold the rule of law.
  3. The second thing each task within the national police service must focus on is establishing strong community relations. Many considerations need be made to do so; most will come from other disciplines like culture change management, image and public relations, personal communications and also customer services among others. Another critical area will be in the instilling of professional ethics with a follow through measure to ensure observance of the same.  Finally the service will have to pair all this to a focus on individual officer abstinence from corruption which itself will sour any relations. Officers must be seen to be responsive and concerned for their customers many times police work calls for officers to go the extra mile and or put their lives on the line for fellow citizens. Issues that are close to the hearts and minds like rape cases, child molestation and fair and decent treatment of persons in custody must be given prominence in handling. I imagine each police station could have a public relations officer not just appointed but professionally qualified to handle this line of work. That officer should be the go between the service and the local community, based on availability and suitability the relations officer could also be a civilian and not necessarily a trained police officer. Regular forums to meet discuss and solidify relations should be required at each unit level. A world class service should be doing local police baraza’s, team building and other social interaction forums, it must reach out to all stakeholders and have tasks for officers on the beat to visit a number of homesteads or business premises interact with people found there and file a report at the end of each duty time so that with time relationships are established and tracked. Finally secure unintimidating channels for public feedback and reporting must be provided. The information from them must be taken up and addressed in a timely fashion and where possible an official response given to the person reporting so that they know his/ her effort is not in vain.

Just some thoughts on how we could get this boat on the high seas without actually sinking! Next we consider a Change Management Plan for the national police service

Friday, 4 July 2014

The National Police Service Strategy

Part 1: The Vision & Mission
 As one considers a group strategy the purpose for the group’s existence or mission and its ultimate desired state of being, the vision, act like the bulls eye on a target. In the case of the Kenya National Police Service [KNPS], its stated vision; to be a world-class police service, with a people friendly, responsive and professional workforce. Sounds like a worthy dream to pursue. But like in trying to match a face to a photograph, you have to pick one feature of the vision statement at a time in order to clearly understand what it means.  The first part of the statement, ‘world-class police service’, simply means at par with the leading police services on the globe. That said KNPS must identify particular international standards that would make it world class. Police departments have differing characteristics for example in the UK law enforcement is generally organized in the different regions such as Northern Ireland, England, or Scotland and in Germany I have heard qualification to the Bundespolizei requires a masters degree.
Coming up with a list of international standards is no easy task, there doesn’t exist an all accepted and followed global accreditation standard but I have picked from among others relevant United Nations documents affecting policing, various articles from the Geneva Center for the Democratic Control of Armed Forces, The Commission of Accredited Law Enforcement Agencies (CALEA - US law enforcement accreditation body) among others;

To make ‘world class’ status as a police service the following 7 thematic areas are good indicators of its attainment;
1.   Respect for Human Rights: Observation of human rights as declared in the Kenyan constitution including the right to decent treatment of persons under custody and suspected criminals, having an active non – torture policy, undertaking measures to ensure there is no racial or gender discrimination internally as an organization and externally in its interaction with the public, observation of civil and political rights including respect for juvenile rights and also the self restraint from abuse of power;

2.       Proactive Reduction of Corruption: Corruption being a transnational vice credited with major shortcomings among them the weak fight against terrorism and other organized crimes. An effective anti corruption system that should be seen to be making progressive steps both in instances it occurs and the amounts of money involved so as to reduce it to a minimum non impeding level;

3.       Effective Administration structure & Operations systems: A leadership that is able to sell the vision internally to all officers of the service and externally to the general public. To turn round the current unsatisfactory performance police leadership at every level but led by the executive team must embrace best management principles including;
a. Performance measurement throughout the service;
b.Openness and acceptance to appropriate inquest process where situations of public interest arise;
c. Respect for law an astute resolve not only to operate within the bounds of law but also to strive to be seen as operating within it always while making appropriate redress where situations over pass this.
d.Adopt continuous change management posture in order to transform the officers into participants and the public into strong supporters in the world classiness;
e.Developing clear written roles for all positions within the organizational structure, not only to empower but also produce accountability at all levels;
f.  Align performance incentives to specific do-able actions for officers & promote fair transparent internal processes so as to encourage better performance
g. Having an efficient operations system led by preventive intelligence;
h.A requirement for all tasks to be guided by appropriate standards and operating procedures useful to guide and measure performance;
i.   Developing a highly skilled work force through appropriate recruitment and training initial and continuous for all officers;
j.  Investment in proper equipment will ensure delivery as expected.

4.      International Accreditation: The national police service should seek out reputable accreditation from industry stakeholders including but not limited to the ISO standards. This voluntary association will build public image and earn international recognition. Most importantly it will ensure the service remains at a world class performing level as the international standards for accreditation have to be met all the time;

5.       Employee satisfaction: To begin with, the service must consider issues like staff remuneration, the staff perceptions of its leadership, acceptable job flexibility and individual workloads. A really progressive service must move on to consider how to engage employees so that they feel passionate put discretionary effort into their work and are committed to the police service. They must retain the best officers by empowering, challenging, engaging and pushing them to surpass personal ‘bests’. The service must offer clear personal and professional development opportunities that lead to career development for officers. Effort must be directed to give meaning to careers in the police service, to restore general respect for officers. Part of that will come from the retirement package and services/ recognition given to officers;

6.       Effective Crime Control: When compared internationally the service’s performance when it comes to stopping and minimizing all crimes must be comparable if not exceed the top police departments globally. An active communication strategy mentioned in No.7 must include this kind of data;

7.       Positive Public Image: An important component of world classiness is public perception. A positive image is the result of carefully planned media placement, strategically placed press release even social media reputation management. Most importantly how the service deals with incidents of police misjudgment or involvement with crime and other public interest issues like those in the political arena will reflect on it as in partial, professional or callus, insensitive and unprogressive.
People Friendly
A people friendly police service is the second idea preferred in the vision. That calls for officers to be pleasant, helpful and focused on the customer’s needs. A big challenge is the colonial enforcer attitude carried over into the service from times of old. It is critical now to instill in all officers the idea of policing by consent which in the UK means the exercise of police powers to protect fellow citizens with the inherent consent of those being protected, so that officer see themselves as servants of the people rather than overlords. Possibly one way to achieve this would be to offer some training in customer service which doesn’t come natural to everyone.  In addition the service could also deliberately place the more naturally inclined people at critical customer interfaces like report office duty or emergency number call centers. The Supervisory ranks also must demonstrate to the junior officers how best to deal. Actively seeking public feedback is another good approach, actually using it to improve will make the service seem friendlier, concerned and therefore more approachable.
Responsive
To be responsive the service must have the ability to quickly counter situations including adjusting working systems to better suit conditions on ground in my experience this can only come from empowered and knowledgeable employees operating in an environment free from deliberating internal politics and that has good communication to allow quick easy flexibility and in organizations whose values hold dear the client in our case the public.
Professional Workforce 
A professional workforce is the final requirement of the services vision this refers to specific knowledge and skills necessary to perform the work of a police officer. Alluding to the need for good training that allows officers to respond to the specific situations they face while at work. Professionalism also envisions officer’s observance to a strict ethical and moral code of conduct. Meaning issues of corruption, drunkenness on duty, unkemptness, lateness, gender or racial discrimination among others have to be dealt away with. That will happen mostly with engaged employees to whom the organization and personal career development is important. So therefore how to engage officers …..

Part 2: The Vision & Mission
Stated Mission: “To provide quality police service to meet the expectation of our customers; by upholding the rule of law and creating and maintaining strong community partnerships for a conducive social, economic and political development of Kenya.”

Thursday, 3 July 2014

AN OPEN LETTER TO ALL KENYANS

[This article was shared to me and thought it worth sharing with you. I have added a short paragraph after the writers appeal at the end].

In TUNISIA, it started on 18th December 2010. A hawker, Mohammed Boauzizi, doused himself in petrol and ignited the Revolution. TUNISIA flared up! Riots filled the streets! There was death in the streets, bloodshed, rape and violence. There were screams, fire and gunshots for a whole Month. On January, 2011, their President, BEN ALI, fled the country to exile. They appointed Mohammed Ghannouchi and, within a month, they started rioting and protesting in the streets again. Against Mohammed. It destroyed TUNISIA totally. Their national stock market fell for 3 days...they suffered from High unemployment, prison overflow, poor living conditions, internal refugees and a humanitarian crisis. And, UNTIL TODAY, Tunisians ARE Still protesting in the streets! So, DO STREETS HELP SOLVE ISSUES? NO. In EGYPT, It started on 25th January 2011. Egyptians hit the streets. There was blood, death, tears and gunshots daily. Property was destroyed, women raped, churches burnt and the economy collapsed. And on 11th February, HOSNI MUBARAK, quit the presidency. They celebrated. And appointed MOHAMMED MORSI as President. But MORSI changed the constitution, gave himself great powers, insulted the people, made himself a Pharaoh and a dictator. The Protests began again. In the streets. Nothing changed. And, they chased Morsi to prison and are wt AL SISI still TODAY,EGYPTIANS are in the streets protesting. Two years down the line. So, DO STREETS SOLVE PROBLEMS? NO. In LIBYA, It started on 15th February 2011. The streets of Tripoli and Benghazi were on fire. People died. Women were raped. Blood was shed. There was total madness, ethnic cleansing and trouble. And on, 23rd October, with the help of NATO, they killed MUAMMAR GADDAFI. They celebrated. BUT just a month later, they hit the streets again. Protesting the new government, More deaths, More trouble. LIBYA was totally destroyed. 50,000 people were killed. Yet NOTHNG changed. And, UNTIL TODAY, LIBYANS are in the streets fighting. Rebels are blowing up buildings and killing children. So, DO THE STREETS HELP IN SOLVING ISSUES?? NO. In SYRIA, It started on 15th March 2011. Inspired by Egypt, the Syrians hit the streets. There were gunshots, rocket bombs, grenade attacks, tears, death, rape and destruction. Until today, SYRIANS are still in the streets, fighting, protesting. The cities of Damascus, Homs and Allepo were totally destroyed. They were turned into Ghost Towns. President BASHAR AL-ASSAD refused to quit. SYRIA has NOW been destroyed FOREVER. Almost everyone is DEAD. Cities are gone. Children are gone. The country is almost totally destroyed. And, UNTIL TODAY, weak SYRIANS are in the streets fighting. BUT NOTHING HAS CHANGED. Nothing! So, DO STREETS HELP IN SOLVING POLITICAL ISSUES?? NO. NEVER!
Kenyans,
I urge You in the Name of God/Allah/ Mungu/ Nyasaye/ Ngai/ Mulungu/ Enkai....DO NOT HIT THE STREET ON 07/07/2014.Lets go to work or be with our families instead?#?
pliz? Share

At a lesser scale here in Kenya we have in the past one year, witnessed the unrest and some attacks in the coastal region mostly sponsored by the MRC now look at the state of tourism in that part of the country. It is almost all destroyed. What has the violence achieved other than joblessness hurt businesses loss of life and property? Once upon a time violent protests may have served a purpose, not any more we have a working judiciary, county governments and many more channels to express our displeasure and or important issues through. If you want to exercise your right to picket do it peacefully and within the bounds of law, let’s not kill what little we have and end up like those other places. It has been said a bird in hand is worth……….

Monday, 30 June 2014

What VIPs/ CEOs/ Celebrities/ Prominent Personalities Need to Know About Their Security – foreign travel


As you plan your trip whether business or holiday it is always good a week or two before your planed departure date to begin going through daily news from your intended destination so that you become familiar and prepare for what you may find when on ground. If the trip happens on short notice you can ask your security department or secretary to prepare a brief that you can quickly go through as you wait to catch the flight. The internet works well in this respect.
At the airport never use porters get yourself a trolley if the bag is heavy this way you get some exercise as you reduce exposure to potential loss from theft of baggage or its contents. In some countries organized crime rings operate even in the airport and will note where you parked your car and what flight you take so that they determine if they have time to steal it. This gangs is also why you should never provide your contact details on the outside of your suitcase as is common with air travel. Instead leave the label with your contact info inside your bag this way if it gets misplaced/ misdirected the airline staff normally open such mishandled bags after some time in an effort to find contact details that would assist in retracing its owner. Life in that foreign destination will not be the same as it is at home, how things happen people’s perceptions of regular happenings may be surprising different from what you are used to so your situational awareness is critical, trust your instincts and read behavioral signs of those around you. The following list of tips will generally keep you out of trouble
  1. Use approved taxis avoid sharing with locals
  2. Always get luggage from trunk before paying the cab driver otherwise some may drive away immediately you step out.
  3. Have emergency cash separate from wallet. In these days of plastic money you could keep one card separate from the rest so that you aren’t completely stranded if the wallet gets lost.
  4. If you are staying for more than a day or two vary your routine when returning to your room so that its difficult for anyone wanting to locate you.
  5. When checking in if a porter shows me to the room I finish with him before opening the door some places they expect tips so I normally have spare change ready separately and I hand him what I feel is good say thanks and send him of with a goodbye and I can handle it from here onward. Normally they get the message and leave if the porter insists on going into the room I let him go in before me and I just in the door as he turns on the lights and preps up whatever else I stand there until he is through  and steps out before locking the door. I always check for intruders in the room by progressively checking each place from the door walking into the room until I get to the heavy curtains and under the bed before looking myself in. if there is a balcony I check to see how accessible the room is from there. I do this every time I walk into the room.
  6. Lock your travel documents in the combination key safe if provided never leave valuables/ documents/ electronics in drawers or in your suitcase. Always check for signs of tampering when you come back to the room
  7. Be discreet with your room number which includes not shouting it out so that others than the one you are telling to hear and keeping the key in your bag or pocket to conceal the tag which is normally boldly inscribed with the room number. Again this is to reduce exposure to unwanted visits.
  8. Stay away from window if you hear gun-fire or bomb alarms sometimes criminals or police shoot in the air or you could get mistaken as a part of the surveillance team and you could get hurt.
  9. Even just spending the night study the fire escape routes some hotels have floor maps showing these pinned along corridors also determine other exits you cloud use in case of an emergency. This way when required you don’t waste time looking and are able to get to safety quickly.
  10. DO NOT leave the clean-my-room sign hanging on your door especially if yours is a short stay. Instead leave the ‘do-not-disturb’ sign when stepping out so that every thinks you are still in the room and thus will not come in and your stuff will be safer.
  11. Never accept unexpected items especially from strangers. Some people are in the habit of accepting things to bring back home for other people this is risky considering you may find that helping heart being abused by drug traffickers or worse still find an improvised explosive device as one of the items you have in your bags.
  12. Dress down or consider local styles and keep valuables out of sight so that you don’t stand out like a sore thumb. Avoid as much as possible looking lost, signs of being a visitor/victim. This attracts criminal attention like bees sweet nectar.
  13. Change money at authorized bureaus/banks other changers are normally operating illegally and you may have no way to get redress if conned.
  14. Be extra vigilant when in red-light zones these are more dangerous for foreigners than for locals because people assume you have more money to chop.
  15. Never give personal information, company info or your movements to new acquaintances. Do not accept sexual advances from strangers and just like back home do not leave your drink unattended, in case you have to get another when you come back and a fresh glass too, beware of date-rape through spiked drinks. Avoid drawing attention to yourself, some people talk the loudest, dance the hardest, buy rounds of drinks even for strangers and such like habits so that every other patron knows there is a visitor in the house therefore any intending criminal also is aware.
  16. Inform your colleagues of your movements as far as possible; go with your colleagues if in a team so that you can be traced easily if need be.
  17. In case you go shopping your goods should be packed in your presence and when it is time to leave do not allow hotel staff to pack your bags. That way you know what you are carrying and you reduce chances of things being stolen or others introduced into your baggage. Never check in bags for other people or look after baggage for strangers again criminals or terrorists who will ask for your help in this way are usually very pleasant people the kind you will never believe have an ulterior motive.
  18. Remember that the ‘really nice’ local you meet who wants to be your friend might not be so nice after all! they might just be looking to steal or take unfair advantage of you in another way.

Sunday, 29 June 2014

Contributions to the Police Service Strategy

In building a working strategy for the Kenyan police service we must gain a clear understanding of both our external and internal operating environments. Those positive aspects that we could use to our advantage to achieve set goals, like the eradication or at least reduction terrorism and other influencers that we should tackle as we hold true to the mission, Utumishi Kwa Wote [in public service], my suggested list below:
POSITIVE INFLUENCERS
  1. Generally non tribal
  2. Has a working operational structure
  3. IG security of tenure
  4. Bringing together of all police services under a single leadership
  5. The organizations role is accepted in society and secured in law
  6. A history of discipline and general adherence to authority
  7. Has a national coverage
  8. Has corporation with other governments & police forces
  9. Has a good body of knowledge on crime activities and effectively dealt with incidences of crime e.g. mungiki, bank robberies, carjacking others
  10. Has teams of highly trained professionals
  11. Has national government good will and current development focus and budget
  12. Has a public desire, support and now greater awareness for need to improve its performance
  13. Operates in a country with many well educated people/ officers, strong information technology, comparatively good infrastructure and improved rule of law to ease policing.


NEGATIVE INTERNAL INFLUENCERS:
  1. Corruption
  2. Lack of equipment/ facilities
  3. Training deficiencies
  4. Poor work culture not based on delivery of service not valuing the mwana inchi
  5. Poor remuneration
  6. Deficient manpower
  7. Poor management say in promotions/ unclear operating standards/ no QM
  8. Insufficient criminal intelligence system
  9. Bad public image major failures/ serious errors/ lack of effective public communication even on successes

NEGATIVE EXTERNAL INFLUENCERS:
  1. Corruption
  2. Contributions to internal influencers - poor remuneration/adequate equipping or financing for training etc/ poor management practice/ accustomed negative image
  3. Political interference – county commissioners/ continuing sponsored tribal clashes
  4. Changing crime – terror/ increase in poaching/ drugs/ cross border smuggling/ proliferation of small arms/ cyber crime/ the smart criminal in organized crime


Watch out for my National Police Service Strategy article coming soon. I’d love to hear and work with all of you on it and maybe we could find ways to deliver it for onward consideration with a view to implementation. Send in your contributions…



Friday, 27 June 2014

Armed Private Security Considerations/ Regulations


As the country grapples with demands by private citizens for increased ability to protect themselves from threats like terrorism and violent crime, the Inspector General of police (IG) must consider how best to manage an armed private security setup as an additional layer of security to back up the police service.
The rules and considerations proposed below can be used for discussion and development into a comprehensive regulation with regard to existing laws before licensing the carriage of firearms in our private security industry.
Some relevant Laws:
-          National Police Service Act 2011
-          Firearms Act
Definitions:
-          Sponsoring Organization: has the meaning of employing organization which is licensed to have an arsenal of firearms for private security use in the safe guarding of private and public persons & assets as authorized by the IG of police;
-          Private armed security officer/ guard: has the meaning of a permanent employee trained and permitted by the IG of police to carry a firearm in the performance of his/her official duty.
Provisions:
1.       Minimum Security Balance:
Sponsoring organizations shall maintain a security balance of not less than 10million shillings minus interest accrued, with the central bank or other stipulated bank to qualify for licensing.
2.       Sponsors’ National Coverage:
a)      Sponsoring organizations shall have a national coverage of their security services operating from established registered branch offices in each county;
b)      The senior most manager in the registered offices (in a) will be responsible for monitoring and supervising and reporting to the organizations headquarters and local police commanders on matters concerning the armed services in addition to their other services.
c)       Non Security Companies that wish to sponsor their internal security officers yet lack the national coverage by virtue of the organizations limited area mandate are exempt from (a) above. Such permitted internal officers shall have a jurisdiction limited by the organizations official activities and their activities must be reported by the senior most departmental manager as in (b) above.
3.       Insurance:
The company and the handler must be insured including; medical cover, workman injury compensation & cover for any damage/injury/death as a result of negligent use of the firearm by employees.
4.       Corporate Licensing for the Sponsor:
a)      Every sponsoring organization shall be licensed individually after it meets all the requirements contained in these regulations;
b)      Only licensed sponsors will be allowed to deploy armed private security officers in any duty;
c)       A collective responsibility formula shall be applied in the handling of all firearms within a sponsoring organization. Following conclusion of investigations into an offence involving a licensed firearm the IG of police will determine appropriate measure to take against the entire or parts of the sponsoring organization. Notwithstanding individual legal or disciplinary measures against respective perpetrators.
d)      The corrective measures the IG can take in (c), may include and are not limited to withdrawal/ suspension of the sponsor’s corporate license, reduction of the sponsors operating jurisdiction or withdrawal/ suspension of individual officer permits.
5.       Training:
Before permit to handle a firearm is issued to a candidate they shall undergo a 6 weeks security and firearms course from an authorized training facility. The training shall include;
a)      3 weeks classroom training in Security laws including penal code, evidence act, criminal procedure code, firearms act, economic crimes act, police service act, relevant parts of the constitution including the national values & principles of governance/ bill of rights and a course on human rights, common social mannerisms, an armed security code of conduct, anti terrorism & organized crimes and human behavior analysis. A minimum 3 week practical weapons handling course comprising, relevant firearms and non lethal weapons intended to be permitted in, carrying a concealed weapon, musketry, care & simple maintenance, an introduction to an armed combat, tactical shooting and arrest first aid and handcuffing procedures among others.
b)      The trainees will be examined on the training content and must attain a 70% pass mark to qualify for a permit;
c)       The trainees will be required to attend a 7 day refresher course every year after the initial course and attain a similar pass mark before renewal of permit.
d)      If a candidate fails to attend the refresher and attain this pass mark before the due renewal date his permit will be suspended;
e)      If a candidate fails to attend the refresher and attain this pass mark for more than one year he/ she must undergo the initial training course again before issuance of a new private firearm handling permit;
f)       Only permanent employees subject to provisions of this regulation coming from an authorized sponsoring organization shall qualify for this training.
6.       Bond & Oath:
a)      Every officer before undergoing the training in No. 4 shall be bonded to serve the sponsoring organization for a period not less than 3 years. At course graduation every trainee will take an appropriate legal oath of service;
b)      The IG of police may chose to appoint all or part of the trainees as police reservists.
7.       Regulation:
a)      The IG of police shall supervise through a monitoring unit which shall have a clearly stipulated operating standard for licensees & sponsors;
b)      The IG of police shall authorize the places where, roles and staffing levels of specific duties to be undertaken by private armed personnel.
c)     The IG through his regulating mechanism shall survey, audit, inspect and test any part of the implementation and operations of private armed security at any time of his choosing.
8.       Compensation/ Allowances:
Licensee remuneration shall be at a minimum the same as that paid to a Kenya police service officer of the same rank and function.
9.       Gender & Ethnicity:  
a)      Every sponsoring organization to qualify must ensure the gender balance is adhered to and that the ethnic composition of licensees and their departments management team does not exceed more than 30% of any ethnic group in urban areas (more than 50,000 persons) and 50% in rural areas (less than 50,000 persons);
b)      Sponsoring organizations shall ensure not more than 50% of officers deployed in any assignment come from a single ethnic group.
10.   Physical & Psychological Health Check:
Each trainee candidate must undergo and pass this check appropriate to determine suitable physical condition including eye checks and physical ability and the appropriate psychological state for one to be issued with a firearm including assessed motivation, aptitude and personality type.
11.   Other Qualifications:
a)      All trainees must have a minimum C- in form four exams, must be a Kenyan citizen, must be above 18years old and have a Kenyan national identity card pass all requirements in No.10, undergo and qualify through a comprehensive back ground check including a declaration of wealth;
b)      Police, military officers or private armed security guards from similar sponsoring organizations provided they have been honorably discharged and meet requirements stipulated here qualify immediately for employment and training in (5.) above;
c)       Other interested candidates shall serve for minimum 1 yr as permanent employees of the sponsoring organization then undertake a performance assessment including stipulated requirements in these regulations before acceptance into the armed security training program;
d)      All candidates who it is established have cheated in any aspect of the employment/ training process or who were discharge on disciplinary basis from the list in (b) or who fail the background checks and other pre-employment assessments or who failed to report to authorized duty only to turn up later seeking employment elsewhere shall not qualify for training or work as a private armed security officer;
e)      All candidates with alcohol or drug abuse histories do not qualify for training or work as a private armed security officer.
12.   Supervision:
a)      Every sponsoring organization shall maintain a list and individual files of licensed employees, another list and individual files of previously licensed officers both categories shall have relevant details and copies including, names & aliases, national ID No. staff No. Passport No. appointment letter, promotion and transfer letters, records of disciplinary action, copies of past and current firearms permits, relevant training records and certificates, employment and recurrent back ground checks records and personal annual performance assessments for the time in employment.
b)      Every sponsoring organization shall be responsible to monitor performance, change of personal back ground details like places of residence, convictions, reported domestic/ local personal disputes, changes in personal wealth more than 5 monthly salaries, injury and compromising social traits including drunk driving/ drunk on duty or suspected drug intake and discharge of a firearm among others;
c)       Every sponsoring organization must report these individual changes (in 9a) and other work details in this regulation to the IG of police through the services regulating office as they occur.
13.   Operating Procedure & Code of ethics:
                                      I.            Each sponsoring organization shall have approved written operational procedures that cover every aspect of armed security duty including:
a)      An armed security officers code of ethics (including rules from the regulator)
b)      Description of all security roles and responsibilities within the organization both management and operational;
c)       A deployment and management system that ensures managerial continuity when managers with security critical duties are absent and that includes sufficient rest and work balance for operational staff.
d)      A sufficient guide for officers in the application of all related work functions, staffing and equipment levels;
e)      Emergency procedures and contacts;
f)       Quality management system with an incident reporting system, both punitive and non punitive remedies;
g)      A threat assessment and management system;
h)      The hiring and deployment procedure used for armed security provision;
i)        A communication system both internally for the armed security team and externally with the police and other sponsoring organizations;
j)        Technical specifications which include maintenance and testing procedures.
                                         II.            This procedure shall be reviewed and approved every two years.
14.   Firearms Management:
a)      All firearms shall be registered with the police firearms licensing officer. In addition every sponsoring organization shall maintain a firearms record that will include a ballistic record of each gun and the number and caliber of ammunition held;
b)      Only authorized sponsoring organizations will be permitted to own the firearm and issue for duty each arm to their permitted and bonded officers;
c)       Every sponsoring organization will ensure appropriate arrangements are made for the storage and securing of firearms that are not in use for duty.

Thursday, 26 June 2014

A SHOCKING EPISODE AS NARRATED - BY Njeri Njiru (HER OWN EXPERIENCE)



On Thursday 12th June, 2014, I was leaving a salon at T-Mall, Nairobi West at around 8.20 p.m. On reaching my car, when I touched the handle there was a slippery substance that felt like jelly but was odorless. As I looked around I noticed the security guard talking to a group of four men and two suspicious men rushing to their vehicle almost at the same time with me. My instincts told me immediately that something was going on but I shook it off, got into the car, used wet wipes to wipe off the Sticky, Substance and drove out of the parking. I noticed on the road there was this silver Toyota NZE that was driving very close to me and on reaching the South C flyover on Mombasa road, the drug had started taking effect and I began feeling nauseous and drowsy. With survival instincts fully turned on, I did my best to get to Uchumi Capital Centre at full speed, held the guards hand at the entrance and gave them my husband’s number before everything went blank. The next thing I remember is being in the hospital with my husband by my side and a drip tube on my hand two hours later. The doctor told us that I was poisoned by an extremely lucrative drug that knocks one sense’s out within minutes. On discharge he gave me a drug to counter the effects and the next day we reported the matter to Langata police station. Of course the people responsible may have done it before and succeeded. I am honestly not sure what they were after but they sure did not get it. By coming forward I could very well be providing a missing piece of information to help find these scumbags and send them down and stop them from attacking anyone else. When I think about the whole ordeal, my heart starts racing and I get lightheaded but I also feel very lucky to be alive today. My advice, please be VIGILANT when driving, especially Ladies, either driving alone or with small children, need to be extra careful. Unfortunately, predators tend to target women as easy prey. Share this story with everyone you know so you can protect your loved ones!

SHARE WIDELY TO SAVE OTHERS!

What VIPs/ CEOs/ Celebrities/ Prominent Personalities Need to Know About Their Security - kidnapping/ hostage taking

When dealing with a disappearance it is important to establish the type of absence involved. Is it a kidnapping or hostage-taking? Although both incidents share some characteristics like the possibility of violence against the victim or their curtailment of freedom by the perpetrator each has distinct aspects and therefore the response may be treated differently.
  1. Hostage-taking: In this one the location of the victim and their captors is known and security agencies have probably laid siege on the location. Sometimes criminals take those they are robbing hostage because the police having found them in the act will not easily let them go, this is a particularly common occurrence in bank or shop robberies and around the world with passengers on aircraft.
  2. Kidnapping: Here the location of the victim remains unknown and is normally done so as to exchange the victim/s for favors such money, political or social considerations like blocking planned weddings etc. It is also common to hear children kidnapped and ransom demands made. Many times kidnapping manifests in a wave especially when people perceive it as an easy money making ploy. Therefore alertness to the risk although always there, should double as reports of occurrences raise.
Tips for victim survival
1.     The most dangerous moments are: during the abduction, we could call it the INTIMIDATION STAGE when the criminals take over authority through instilling fear in the abductees. Not only does the criminal want to instill respect and compliance in a victim but you may be moved hurriedly and suddenly from one point to another because the captors fear that the police may be following closely, this state of heightened alert and nervousness even violent reaction may be repeated during the release process as the assailant wants you ensure you remain quiet and do not try to runaway or do anything that will quickly lead to their arrest.
TACTICS: The hostage taker/ kidnapper’s tactics will include; loud continuous shouting, banging, pointing & cocking of weapons, pushing, shoving to the floor of the car when driving, slapping, kicking, punching inducing you with drugs or striking with objects in the hand. If in the company of others like drivers, body guards etc they may be shot both for the fear effect and to reduce the number of liabilities in terms of witnesses or unrequited hostages.
VICTIMS REACTIONS: most people don’t expect this to happen to them and they react with disbelief and anger, crippling fear shock or a fight back reaction. Unless you have a credible chance to run or fight back stay calm and avoid aggravating the kidnappers’ tension by your behavior. Calmness actually helps the victim adjust to the shock of your situation, pick up information on who your captors are and assess where you are.
2.     CUSTODIAL STAGE: To avoid fatigue your captors may tone down once they feel in full control of the situation. Although they may continue to shout orders and use tactics like physical separation to minimize conspiracy between victims. They will aim to maintain the peace although physically and psychologically they may continue to treat captives badly. Some incidents last for hours while others may stretch into weeks even months, case in hand the Nigerian school girls captured recently by Boko Haram. Victims are held in varying hiding places sometimes in forests, caves remote homes some in relative freedom while others are locked in dark rooms or chained to immovable objects or bound hand and feet to prevent escape.
TACTICS:  Blindfolds may be used on you, all your communication gadgets will also be withdrawn including radios, occasional fake executions may be stage if in a group other times false promises of imminent release may be given all which serve to tire the victim psychologically. It is always important to maintain an outward dignity (never aggressiveness) in front of your captors.
VICTIMS REACTIONS: as the time whiles away fear gives in to restlessness even boredom and tiredness. Anger against the criminals and what they have done may start showing and escape plans start developing sometimes despair may creep in especially when it has taken long or means of release/ escape seems to be getting defeated. 3 critical syndromes may also manifest; 1st the Stockholm syndrome A psychological state in which the victims of a kidnapping or detention develops a relationship of solidarity (compassion/ understanding/ affection) with their captors, sometimes helping the captors to achieve their goals or to escape police. 2nd London syndrome, in this state of mind the victim is so bitter and disgusted by their captors, to an extent that they do not co-operate and end up antagonizing them. 3rd John Wayne syndrome also called ‘Hero’s Syndrome’. The victim feels unhappy with their inability to take control of a situation.
People who suffer from it are normally the strong-in control type persons usually in roles of responsibility like police or military officers senior government or corporate personalities. They often keep to themselves unable to step out of a besieged victim’s psychological attitude even to save themselves. They may suffer post traumatic stress disorder. All 3 syndromes are dangerous and victims should check to ensure they do not lapse into any of them.
3.     THE RESOLUTION STAGE: is typically marked by rescue operations. These could be negotiated between captors and authorities or it could take armed intervention by a crisis response team. The later sometimes does not work as planned and may result in fatalities and we will see how best to react during such an intervention. As for the negotiations these may be prolonged so prepare your mind and body to remain in captivity for a long time.
TACTICS: Your captors may leave the place of your detention quietly without notifying you of their exit, mostly they will not inform you that they intend to release you until the last moment and they may give you precise direction on how to walk and stand so as to facilitate an exchange say of prisoners with the authorities. If so remember there may be hidden snipers over seeing the exchange but normally will not shoot if the deal goes to plan. On the other hand if caught by surprised by the authorities your captors will try to do one of the following; quickly move you to another location, fight back/ repulse the storming raid escape alone or get rid of you before they do. Many things will contribute to what they decide to do for example, if your captors are a terrorist group, they may want to kill the captives even if it means their own death rather than allow them to be freed. Your captors fight-back resources will also be significant among other considerations.
VICTIMS REACTIONS: the victim’s reactions will also vary with each incident based on what they went through and the time of exposure to the crisis. Some will exhibit emotional release weeping, cheering and relief others will be silent, physically and emotionally warn out, disorientated and some will suffer post traumatic stress disorders.

How can one deal with this kind of  threat
1.     Situational awareness, knowing what is happening around you is a good starting point, this is described in my previous articles on this topic. So also is counter surveillance which is simply watching if anyone one is watching you as mentioned previously surveillance is the first act of preparation to any attack and any kidnapper will probably undertake it to establish the best victim and location to perpetrate his crime.
2.     Minimize you visibility avoid pre-announced travel, extended appearance in public areas, late nights out and travel incognito use different vehicles as may be possible when driving and ensure your residence and office is well protected. Dress suitably in relation to your immediate environment, especially when going upcountry or to less privileged areas of town. Where flashing expensive jewellary may attract criminal interest. While it is very difficult to continuously avoid routines it is a good way to make oneself a difficult target. The increased resources and time needed to study someone who has irregular patterns quickly eliminates many would be criminal interests so practice it as much as possible.
3.     Ensure a report is made immediately to the police in the event of an attack or an attempted attack. Trying to resolve an incident by giving to ransom demands will encourage the crooks/ terrorists to ask for more and could further endanger the victim or yourself in the process.
4.     Get body guards. For those who can afford it and are in extreme danger of being attacked this may be a good option if you cannot move away from the area. The issues we pointed out earlier should be part of your consideration.

 Do’s & Don’ts for Your Situation
a.     Ask your captors to release the vulnerable people including children, sick people like diabetics even pregnant women, elderly persons then other women. (DO)
b.     When asking your captor never assume a negotiators role as you may not be in a position to fulfill your end of the bargain to which you will draw unwanted repercussion to yourself. (DON’T)
c.      Remember the 3 syndrome never allow them in your responses, supporting your captors while it may seem to save you for a period you risk the same fate that will await them once caught up with by the authorities, antagonizing your kidnappers or threatening to testify against them only makes you a instant target for their aggravation and the first target for likely execution while feelings of helplessness to the extent where you are unable to respond to freedom opportunities like fighting back or running away will make you appear like ballast to the other victims. (DON’T)
d.     If held in relative freedom always request permission before doing anything and avoid sudden movements which could be mistaken attempts to launch out and attack. (Do)
e.      If you are in a group, try not to be separated it helps psychologically if you have someone to talk to especially if the captivity is for extended periods. On the other hand if you are held together in a larger group elect a representative and let it be on the basis of ability rather than rank so as to liaise with those holding you.
f.       Find innovative ways to try and communicate with the outside world as some passengers on a hijacked aircraft did by slipping notes behind the drawn shutters of sit windows showing the number and positioning of hijackers on board. (Do)
g.     Information of interest to the authorities will include; the number and condition of victims, who the captives are, the number of attackers, what weapons or explosives they have, how they are dressed plus any peculiar marks or things that could identify them in a crowd, what demands they may have, who their leader is, if any arguments or other problems they may be facing, where they are stationed in relation to security, any plans to move captives to a different location, traps set for the authorities among other critical information. (Do)
h.     Seek as much information about your situation some of it you may get through non-traditional means including observing shadows to estimate time of day, comments made by your captors which may indicate outside world happenings even changes in temperature, the number of left turns/ right turns when blindfolded or in the boot of a car, travelling time to estimate distance among others. (Do)
i.       Strive to provide leadership and support to the other hostages, hope is critical to staying alive and firm coordinated and speedy reactions especially in a group escape bid may mean success or failure, life or death. (Do)
j.       Avoid making political or religious remarks for or against your captors. If misjudge this will worsen your situation. (DON’T)
k.     Always refer to yourself and the other captives by name. Encourage good treatment: indicate any special needs you may have, for example, insulin or hypertension medication. This humanizing yourself makes it that much more difficult to be violent with you. Where possible talk of wives/ husbands, children, birthdays, weddings, experiences growing up. Request to have a system to exchange mail with close family if held for long. Don’t try to use this as a means to smuggle information out because your captors will read everything but serves to make you human like them in their eyes and of course brings some sort of comfort to you and the family.
l.       If you are displayed to the press, bear in mind that their primary interest is the headline story and not in your release. If ordered to speak into a voice recorder or other messaging system say only what you are told to say by the captors. (Do)
m.  In case of a rescue attempt, drop to the ground, look for cover, and keep your hands where the police can see them clearly with no weapon in them, identify yourself to the rescuers who may not immediately identify you. (Do)
n.     Your captors may try changing cloths to help them get away sometimes they will change cloths with you which may be dangerous if the police have prior knowledge of the manner of your captors dressing. As soon as possible you may try to remove the cloths even on the ground with hands in a surrender position and shouting clearly repeatedly to alert the officers who you are and alerting them if any explosives have been strapped on you. Even then they may not immediately stop treating you with suspicion but as you continue to comply with the officer’s instruction they will resolve the situation. (Do)
o.     Only try to escape if you are in good condition to do so and you have an idea of your environment. Evaluate your chances of success considering if you do try what that will mean to other captives who may remain behind. On the other hand if you see that your captors plan on killing you try your best to get away. Play on your captors estimations to show them that you are more valuable to them alive than dead. (Do)
p. Assume an attitude of passive cooperation by observing all the above suggestions and will also include the following things;
1       Ensure you don’t seem to look like you are seeking clues to the location of your imprisonment, identities of captors or to be actively witnessing criminal acts (Don’ts)
2       Avoiding eye contact and aggressive body language especially during tense moments: eyes can indicate contempt or fear which in turn may trigger greater aggression from your captors. Nonetheless generally facing an aggressor may lessen their push to harm you. (Don’ts)
3       Do not beg, plead or cry, but do not hesitate to request provision for your human needs like food, water, medicines, bathing & toilet facilities, even things to read or a radio to listen to. (Don’ts)
4       Build rapport as much as possible with your captors as the situation appears to eases into the custodial phase. (Do)
5       As much as possible maintain hygiene also stay well groomed and have a daily fitness program to keep you fit, you may need the strength when escaping. (Do)
6       Whether palatable food is provided or not, eat and take in fluid as it is made available. (Do)
7       When possible sleep also keep your mind busy when awake, remember pleasant occurrences in the past, plan for the future keep track of current events, remember values you hold dear, write letters to family and friends even if there is no way to dispatch them, engage in prayer all to keep you in a stable psychological condition. (Do)
8       Do not surrender your personal items such as rings or shoes, unless coerced to do so. (Don’ts)

Tips for Those Affected/ Authorities
1.     Always ask the criminals for proof of actually having the captive by giving personal details or items like a unique wedding ring etc
2.     As you peruse negotiations you want to get continuous proof that the captive is still alive and you may ask for specific details that they will know the first car they owned or names of first girlfriend etc where possible you can ask to talk to the victim on phone.
3.     Listen keenly to the captor’s demands, motivation their style is it threatening, emotional, religious, drunk etc? What of their tone of voice this is critical to determining how best to tackle the particular situation
4.     Always tell the captors you have no authority to make a solo decision on anything and that you are only talking on behalf of many others e.g. family or government. This allows you time to strategies on the way forward you may want to agree on particular communication modes and timings which will be valuable to the tracing authorities.
5.     Never accept pre-planned time and places for meetings unless you have assurances for your own safety, lest you too become a victim.

The measures describe above while not 100% foolproof will serve to deal with any hostage taking or kidnapping situation an increase your chances of surviving to tell the story. Next security during foreign travel………………